FAQ

 

How do I commission a painting?

So you have something in mind for a painting? Maybe you’re thinking of your very own Portrait by the Foot — your shoes, their shoes, a family line-up? To commission a painting, contact Jeff Robinson Studio: JRthePainter1@mac.com | 323.580.9900

What is your shipping policy?

Jeff Robinson Studio ships with FedEx and USPS. Free shipping on purchases made through www.JeffRobinsonArt.com. Gallery shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple packages and may be charged on a per package basis.

We will ship to a USA address provided you supply complete address information including a telephone number and the address can be verified (to deter credit card fraud and identity theft).A signature may be required upon receipt of your package.If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Jeff Robinson Studio reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or artwork to usBefore placing an international order, please contact the Jeff Robinson Studio for information including additional fees incurred for international shipping. The shipping will be quoted per order due to packaging and crating requirements.

What Credit Cards do you accept?

We accept all major credit cards and PayPal on our web site. Bank regulations require that the billing address of the order match the billing address associated with your credit card. International orders are charged at the time the order is placed.

Do you accept Wire Transfer payments?

Wire transfers are not directly handled on our web site. To pay using wire transfer, please send us your list of items, billing name, billing address, and phone number, and we will provide you with the information needed for your bank transfer. Contact Jeff Robinson Studio: JRthePainter1@mac.com or 323.580.9900

Additional bank fees that may apply are the sole responsibility of the customer. International customers must pay for their purchase by bank transfer.

How do you handle Returns?

Risk of loss or damage to the artwork shall be the responsibility of the collector following delivery. Artwork may be returned within 7 days for a full refund or within 14 days with a 15% restocking fee.

If artwork is modified from its original condition, or damaged, return is subject to approval by the studio at its sole discretion. Please contact us before returning any merchandise for instructions and confirmation of the return mailing address.